“I always have the best possible experience when I bring Molly and Honey in. The staff and doctors are always very nice and I feel my girls always get the best possible care. Kelly is our favorite assistant and Julie is always welcoming. The whole office makes you feel like family and treats your babies as if they were their own.” -Mark & Lisa, Wayland
As a new client of our practice, you can expect our full attention to your pets’ needs. Our service will be provided with courtesy and respect.
When you arrive for your appointment, you will be greeted warmly, and we will usher you into an examination room as soon as we have one available. Water and coffee is available in our reception area and you may browse our retail area while you wait. Our goal is to see all of our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible.
You will normally see a Licensed Veterinary Technician first who will take a history, and gather some information for the doctor. A veterinarian will see you next, examine your pet, answer your questions, and plan further diagnostics or treatment as necessary. You will normally see the LVT again to wrap things up, and she will provide you with further educational information and answer routine wellness and care questions for you. Our client care specialists will handle billing and schedule any needed follow up.
We are excited to meet both your human and animal family members!
“Our experience with Livonia Vet Hospital is always wonderful. The staff is exceptionally friendly, and the Drs are always more than willing to spend time with you answering questions, which I feel is hard to come across. We couldn’t imagine going anywhere else!” -Cody & Amy, Hemlock