Got Questions?

About

Can we see the same veterinarian/veterinary technician each time we visit?

We make every effort to accommodate our clients’ requests, so feel free to ask for a specific veterinarian or veterinary technician when you schedule your appointment. We’ll do our best to accommodate your request. On occasion, though, there may be scheduling conflicts, emergency situations, and vacations that limit availability. Though you may have your favorites, all of our team members are highly skilled professionals who look forward to your pet’s visit.

Why is my veterinarian referring my pet to a specialist?

Our top priority is to make sure that our patients receive the highest standard of care and best possible outcome. This is why we sometimes make the decision to refer patients to veterinary specialists or specialty clinics when advanced training or equipment will be beneficial.

Our veterinarians make every effort to stay current and skilled in many aspects of animal health, providing comprehensive care for your pet. However, board-certified specialists have extensive experience and training in a particular area of veterinary medicine or surgery. And specialty clinics and university-affiliated referral centers have specialized equipment to perform procedures that are not routinely undertaken by general practitioners.

Be assured that when we refer a patient to another hospital, we continue to stay involved with his or her care, consulting with the treating specialist and often providing any needed follow-up care and rehabilitation.

Can I call and have you fax a copy of my pet’s rabies certificate and proof of vaccinations to the kennel where my pet will be staying?

We’d be happy to send proof of vaccination to your pet’s kennel. Just let us know the fax number.

Do you perform at-home euthanasia?

We consider each case individually. Feel free to ask about this as an option for you and your pet. For those pets that come to our office, we schedule the appointment at times when other clients are not likely to be in the office, to give you as much privacy as possible. We understand that this is a very difficult decision, so please let us know what questions you have, and how we might make it just a bit easier for you.

I’ve decided it’s time to let my pet go, but he/she is uncomfortable and can’t move very well, and I would really prefer to not drag him/her to the hospital. Can you come to my house?

If you would like to have a veterinarian come to your home, we can certainly accommodate your request. Please call to schedule an appointment. We also offer counseling if you want to discuss your decision or have any questions about the process.

What precautions/measures do you take so my pet doesn’t feel pain related to surgery/injury/infection/chronic disease?

Your pet’s comfort is a priority for us. Using our knowledge of pain medication and pain relief strategies, we do everything we can to prevent and manage your pet’s pain under all circumstances. We will tailor a pain management plan to your pet’s medical condition and individual needs.

We also offer acupuncture and chiropractic services, which can help control pain in some pets.

I’m worried about my pet’s upcoming surgical procedure. What do you do to help ensure your patients’ safety during surgery?

Our veterinary team takes every precaution so that your pet receives the highest-quality care. We perform a physical exam and preanesthetic testing before surgery and monitor your pet during surgery. During the procedure, a veterinary technician will continually assess your pet’s heart and respiratory rate, blood pressure, and other vital signs to help prevent any anesthetic risk. We also provide appropriate pain medication to keep your pet comfortable during recovery.

I think my pet ate something that’s making him/her sick, and he/she has lost consciousness/is having seizures/trouble breathing. What should I do?

During normal business hours, bring your pet in immediately. Call us right before you leave or while you’re on your way to help us prepare for the situation.

If your pet gets sick outside our normal hours, take your pet immediately to an emergency veterinary clinic.

I think my pet ate something that could be poisonous, but he/she seems fine. What should I do?

Don’t panic, but call us right away. If it’s outside our normal business hours, leave a message, and one of our veterinarians will return your call quickly. If your pet is not showing any adverse symptoms, you can also call the ASPCA Animal Poison Control Center at 888-426-4435. You may be charged a consultation fee.

Why do you check my dog’s weight every time he/she comes in for a visit?

We keep track of your pet’s weight just like your doctor’s office keeps track of your height and weight each time you visit. Having an accurate and current measurement of your pet’s weight will help us ensure that we prescribe the right dose of preventives, medications, and any needed anesthetics. It can also help us notice any early clues to health concerns. In addition, a regular weigh-in can help you track and manage your pet’s weight.

I have a hard time controlling my pet in the lobby. Can I make arrangements so I can take him/her into the exam room right away when I arrive?

We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you would prefer to wait in an exam room.

My pet is a handful. Can I pay my bill ahead of time or in the exam room so I don’t have to wait in the lobby after the exam is over?

We are happy to make arrangements to help make your visit as smooth and convenient as possible. When you call to schedule your appointment, please let us know that you would like to be billed in advance. We typically ask for a credit card and will send you a receipt at your request. Depending on what services or procedures we have provided your pet, we may need to add additional fees to your bill. We will contact you to let you know if this is the case.

My pet is really well trained. Does he/she need to be on a leash/in a carrier when we visit the hospital?

For the safety and protection of all clients, patients, and veterinary team members, we require all pets to be on a leash or in a carrier when they arrive at our hospital. They must continue to be restrained while they are in the reception area and while traveling to and from the exam rooms. Your veterinarian or veterinary technician will let you know when it’s OK to let your pet off leash or out of his or her carrier.

There is often a lot going on at our hospital. Combine that with the unfamiliar surroundings and new animals, and any pet—even one that is well trained—might become uneasy or overly excited. We want you and your pet to have as pleasant an experience as possible every time you visit our hospital, so we ask all our clients to respect our policy.

I brought my pet to see the veterinarian for a problem, and my pet isn’t getting any better. What can I do?

Call us. Just like doctors, veterinarians sometimes need to try more than one treatment/medication to find the correct solution to cure or manage a pet’s condition. Please let us know if something we recommended or prescribed isn’t helping. We want to work with you to find the right answers for your pet.

Is it OK to call with questions about my pet’s health?

Although we can’t provide lengthy consultations or a diagnosis over the phone, we welcome questions from our clients. Please feel free to call or stop by anytime.

My pet needs to come in for a regular exam/minor procedure, but I don’t have time to wait at the hospital the whole time. Can I drop my pet off and pick him/her back up later in the day?

For our clients’ convenience, we do offer drop-off appointments. Please call to arrange this service. We usually ask that you drop off your pet in the morning. We will call you once your pet is ready to be picked up.

What’s the best way to schedule an appointment?

Please call our office at 585-346-3810 to book a convenient appointment time.

Where is our clinic located?

Please click here for our location and directions to our office: Location

What do I do in the case of an emergency and your clinic isn’t open?

Please click here to visit our Emergencies page for all recommendations and contact numbers.

What are your hours of operation?

Hours of Operation
Monday: 8:00am – 6:00pm
Tuesday: 8:00am – 5:00pm
Wednesday: 8:00am – 5:00pm
Thursday: 8:00am – 6:00pm
Friday: 8:00am – 5:00pm
Saturday: Closed
Sunday: Closed

For your convenience, as well as that of other clients, office visits are by appointment only. On surgery days, patient admission is between 8:00 and 8:30am.

Why do you have password-protected areas on our website?

In some cases, our professional governing body requires that we have a veterinary–client relationship with pet owners before communicating certain information to them. Also, some educational and informational sections of our site are reserved for our clients so we can communicate effectively between visits. If you are a client, please contact us for your password.

General Questions

What is involved in spaying my pet?

  • Assuming the pre-op blood work reveals no underlying problems, a pre-anesthetic injection with pain medication is administered.
  • A small area of the front leg is shaved and an IV catheter is then placed for administering fluids and medications.
  • The endotracheal tube (for breathing) is placed for inhalation anesthesia.
  • As your pet’s heart and breathing are monitored by a licensed veterinary technician, another clips the surgical site.
  • As the surgeon scrubs and “gowns up,” the patient is moved to the surgery table; the incision site is scrubbed and sterilized.
  • The patient is connected to our multi-modal monitor, and anesthesia is adjusted and closely monitored.
  • A small incision is made in the abdominal belly wall, and the surgery begins. The entire surgical procedure takes approximately 30-45 minutes.
  • The Y shaped uterus and ovaries are removed. (We’ll spare you the details here!)
  • After reapposing (closing) the 3 layers with absorbable suture, the patient is transferred to recovery, where she is closely watched until her endotracheal tube can be safely removed and she is in sternal recumbancy (lying on her chest).
  • It is at this time that we usually call to assure you that all has gone well.
  • Cleaning and sterilizing the operating room and surgical instruments then begins in preparation for the next surgery.
  • When the patient is awake and able to walk, she is transferred to a hospital ward kennel, and is regularly checked.
  • Later that day, when the doctor examines the patient, she is given more pain medication that will last an additional 12 – 24 hours. At the doctor’s discretion, she may be given a small meal.
  • The following morning, she is again examined by the doctor, the incision is checked and she is given a small meal.
  • It will soon be time to go home! A discharge appointment is scheduled for later that day.

Why are I.V. fluids included?

As with human surgeries, intravenous fluid therapy is an integral part of anesthetic procedures at the Livonia Veterinary Hospital. Anesthesia can lower blood pressure during any surgery. The intravenous fluids increase blood volume, thereby maintaining your pet’s blood pressure at a safer level. In addition, should drugs be required in the rare instance of an emergency, the indwelling catheter provides us immediate IV access.

What pain medications will my dog or cat receive?

Initially, an injection of a morphine-like drug is given as part of the pre-anesthetic medication. The effect lasts approximately 12 hours. That evening when the patient is re-examined, another injection of the same pain medication is given.

Initially, an injection of a morphine-like drug is given as part of the pre-anesthetic medications. This provides pain relief for approximately 12 hours. And if at any time during their recovery period they seem painful, additional opiate and/or non-steroidal anti-inflammatory drugs are administered. That evening, when the patient is re-examined, another injection of the same pain medication is given. We are confident that our pain management regime provides as much relief as possible from any discomfort your pet might otherwise experience during the post-operative period.

When the above pain management protocol was initially recommended by the AVMA, it was used here on a trial basis. Drs. Jamison were so impressed by how well pets recovered, and how obviously more comfortable the patients were post operatively, that they quickly made it standard procedure.

Why is pre-operative blood work required? (My pet is young and healthy.)

Pre-op blood work provides the same benefits as with human surgery. The tests check for anemia, and tell us if your pet’s internal organs, particularly those associated with the metabolism of the anesthetic agents, are functioning properly. If congenital or age related abnormalities are identified, anesthesia protocols can be modified. If all is normal, we have established a valuable baseline for future reference.

How can all this be done for such a reasonable cost?

In an effort to reduce the number of unwanted puppies and kittens, the Livonia Veterinary Hospital has subsidized the cost of your pet’s spay or neuter. Other similar abdominal procedures would cost much more, and comparable human procedures would cost thousands more.

It is important to note, however, that even with the costs reduced, your pet has received the best veterinary care possible. We perform the procedure using the highest standards available today to minimize the risk of infection and make the procedure as pain free as possible. You can be assured that high quality veterinary care is never compromised at Livonia Veterinary Hospital.

Should I do anything special when my dog or cat comes home?

  • For a week or so after surgery, you should keep your pet’s activity restricted, though walks are fine. Do not encourage running, jumping, and other active play.
  • She may be a little quiet and sleep more than usual the first day or two. After all, she is recovering from major abdominal surgery!
  • You may feed and water your pet as you do usually. No special diet is required.
  • You will need to examine the incision daily. Absorbable sutures are used so there is no need to return for suture removal.
  • Don’t hesitate to contact us if you have any questions or concerns.

Why should I consider Pet Health Insurance?

We all want what is best for our pets, and there are incredible veterinary services to choose from today. By taking full advantage of these care options, your pet can live a longer, healthier life. Insurance can help cover your costs for care and may enable you to choose more complete care. To learn more about pet insurance and other payment options please click the Payment Options button below.

Payment Options

What is involved in neutering my cat?

  • Assuming the pre-op blood work reveals no underlying problems, a pre-anesthetic injection that includes pain medication is administered.
  • A breathing mask is then placed over the cat’s face to induce and maintain full anesthesia.
  • The surgery site is clipped and aseptically prepared for surgery. At this time local anesthetic blocks are used to further prevent discomfort. All the while the heart, respiratory rate, and other vital parameters are closely monitored by a NYS licensed veterinary technician.
  • As the surgeon scrubs and “gowns up,” the patient is carefully moved to the surgery table where he is reconnected to the anesthetic monitoring equipment.
  • A small incision is made, and the surgery begins.
  • We’ll save you the details, but the appropriate organs are surgically removed.
  • After surgery completion, the patient is removed from anesthesia and transferred to the recovery area where he is closely observed until he is lying up on his chest. It is at this time that we will try to call to assure you that all has gone well, and to schedule your cat’s discharge appt.
  • When the patient is awake and able to walk, he is transferred to the hospital ward, and is frequently checked.
  • Later that day, the doctor re-examines the patient and inspects the incision.
  • As the pain medication from the morning wears off, it is determined whether an oral pain medication should be sent home with your cat.
  • It will soon be time to go home!
Why is pre-operative blood work recommended? (My cat is young and healthy.)

Pre-op blood work provides the same benefits as with human surgery. The tests check for anemia, and tell us if your cat’s organs, particularly those associated with the metabolism of the anesthetic agents, are functioning properly. If congenital or age related abnormalities are identified, anesthesia protocols can be modified. If all is normal, we have established a valuable baseline for future reference.

What pain medications will my cat receive?

Because it is not full abdominal surgery, cats recover more quickly from neutering than from spaying, and with significantly less pain. Initially, an injection of a morphine-like drug is given as part of the pre-anesthetic medication. The effect lasts approximately 12 hours. In addition, lidocaine (similar to novacaine) is injected close to the surgical site to provide a local anesthetic. That evening, when the cat is re-examined, if he seems uncomfortable he will be sent home with additional oral pain medication.

How can all this be done for such a reasonable cost?

In an effort to reduce the number of unwanted puppies and kittens, the Livonia Veterinary Hospital has subsidized the cost of your cat’s neuter. Another comparably involved surgery would certainly be more, and comparable human procedures would cost thousands more. It is important to note, however, that even with the costs reduced, your cat has received the best veterinary care possible. We perform the procedure using the highest standards available today to minimize the risk of infection and make the procedure as pain free as possible. You can be assured that high quality veterinary care is never compromised at the Livonia Veterinary Hospital.

Should I do anything special when my cat comes home?

For 2-3 days after surgery, you should keep your cat’s activity restricted, and he should not be allowed to go outdoors.

He may be a little quiet and sleep more than usual the first day or two. After all, he is recovering from surgery!

The first evening home we recommend feeding only a partial meal. Afterwards, you may feed and water your cat as usual. No special diet is required.

You should examine the incision daily. There is no need for suture removal; the small incisions heal without sutures.

We encourage you to contact us if you have any questions or concerns.

The hormonal changes that result from neutering occur over time, so typical pre-neuter behaviors, such as roaming, may still be present up to 3 months after surgery.

What is involved in neutering my dog?

  • Assuming the pre-op